Complaints

We are here for you

Complaints How to make a complaint

What you should know

  • We are liable for the non-conformity of the product with the contract existing at the time of delivery and revealed within 2 years adidas taquetes 2017 2018 printable coupons online.

  • Your rights for non-conformity of the product with the contract are set out in the Consumer Rights Act of 30.05.2014.
  • If you have purchased a product until 31.12.2022, your rights of complaint are defined in the Act of 23.04.1964. - Civil Code.
  • You will receive a response to your complaint within 14 days from the date of its arbitration.
  • You can make a complaint online or by email, which will be processed on the basis of the photos (without shipping the product).

Do you have a customer account? Make a complaint online

Simply go to your purchase history, select the relevant order and use the "Report complaint" button.

How do I make a complaint online?
Important!

adidas prophere khaki pink hair color chart colors We will process your claim based on the photos. You do not need to send the product back to us before you have received a reply to your complaint.

Don't have an account? No problem!

Download and complete the claim form. Make sure to fill in the form legibly, preferably in block letters.

Download the complaint form

Complaint by e-mail

Send an e-mail to: [email protected] enclosing the completed claim form, proof of purchase and photos of the damaged product.

Please make sure that the attached photos are clear and show the entire product and the defect advertised in detail.

Attention!

We do not provide a guarantee for the goods we sell. However, some of them may be covered by a manufacturer's or distributor's guarantee. In such a case, your rights under the guarantee are defined in each case by the guarantee document attached to the goods or made available in another form by the manufacturer or distributor.

Important!

We will process your claim based on the photos. You do not need to send the product back to us before you have received a reply to your complaint.

  • Step 1
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    Make a complaint

    • Log in to your customer account and select the "Orders" adidas store new orleans lakeside mall hours "Details" button.
    • Under the shipment information, you will find the "Report a complaint" adidas glasgow green festival the killers.
    • Attach 3 photos of the advertised product (file size up to 5 MB). You can add your comments to each photo.
    • Send your complaint and you're done!
  • Step 2

    Receive a reply to your complaint

    We will process your request based on the photos. You do not need to send the products back before receiving an answer from us!

    You will receive an answer to your complaint within 14 days of receiving your complaint.